Wednesday, November 19, 2008

Excellent customer service at Central Market



Yesterday, I went shopping at Central Market for a party I'm catering. My 3 year wedding anniversary. I suppose you could call it a occupational hazard. You know, being a chef, and so picky that you rather cater your own event. Why ? Because your cooking is reliable, fresh, organic and let's face it, the best you've ever had. HA! I'm sure that sounds funny! The truth is that when you see as many things as I've seen in the back of a kitchen( even high-end ones), it's comforting cooking for your guests. Also, it's more special than anything store bought.

Having said all that, the best place to shop at in Texas is Central Market. Sure I'm biased because I teach at all their locations, but never mind that! They truly have a superior product and amazing customer service.

I found myself stumbling through pumpkins, squash and gourds. Most people know they aren't technically edible or particularly tasty, As a chef, I feel like my brain could explode from trying to remember all the names of the varieties! That's why depending on a reputable place, such as Central Market, comes in handy. I spoke with the produce manager, Jesse and he got me up to speed and made great recommendations. He told me stories of his mom and grandma making pumpkin and carrot empanadas with powdered sugar sprinkled on top. It was so nice hearing an explanation and not just a curt answer to a question! I needed the perfect pumpkin to make my famous pumpkin cheesecake and he recommended the fairly tale pumpkin. Jesse gave me the perfect customer service experience. He answered my question and gave me a short anecdote!

Obviously I had to write a short note to the store manager. It's nice to say nice things at retailers and not just complain. Hmph! I learned for every positive customer card or letter that includes their name, they get a $5 gift card to their store. SO IF YOU SHOP AT CENTRAL MARKET AND GET GREAT SERVICE, PAY IT FORWARD AND TAKE A MINUTE TO FILL A SURVEY. IT WILL BE LUNCH ON YOU FROM THEIR OWN COMPANY. How cool?! Go Central Market and go Jesse!

2 comments:

jesseher said...

Hi Myrna, This Jesse from Central Market and I've just readed your blog. This is the first time that anybody has given me some recognition in my profession. Thank You.

Chef Myrna said...

I think you have a great heart and spirit! Your passion for life and what you do is evident. I'm sure others feel the same way. You are welcome and THANK YOU again.